1. Introduction
TAYYAB VENTURES LLC, doing business as CareCall OS ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI-powered receptionist system (collectively, the "Services").
Legal Entity: TAYYAB VENTURES LLC
DBA: CareCall OS
Jurisdiction: Wyoming, USA
Address: 30 North Gould Street, Sheridan, Wyoming 82801, USA
Not Legal Advice: This Privacy Policy is a legal document that governs our relationship with you. It is not legal advice. If you need legal advice regarding privacy matters, please consult with a qualified attorney.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Register for an account or request a demo
- Contact our support team
- Subscribe to our newsletter or marketing communications
- Use our AI receptionist services to make or receive calls
- Fill out forms on our website
This may include:
- Name, email address, phone number
- Business name and address
- Payment information (processed securely by our payment processor)
- Call recordings, transcripts, and voice data
- Customer inquiries and support communications
2.2 Information Collected Automatically
When you access our Services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, time spent, clicks, navigation paths)
- Cookies and similar tracking technologies (see Section 7)
- Location data (approximate, based on IP address)
- Call metadata (duration, time, phone numbers involved)
2.3 Protected Health Information (PHI)
If you use our Services in connection with healthcare-related activities, we may process Protected Health Information (PHI) as defined under HIPAA. Our handling of PHI is governed by our HIPAA Compliance Policy and Business Associate Agreement (BAA). See our HIPAA Compliance page for more information.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process your transactions and send related information
- Improve and personalize your experience
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, and security alerts
- Communicate with you about products, services, and promotional offers (with your consent)
- Monitor and analyze usage trends and user behavior
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations and enforce our agreements
- Train and improve our AI models and algorithms
3.1 Marketing Communications
With your consent, we may send you marketing emails or SMS messages about our Services, promotions, and updates. You can opt out at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Replying "STOP" to any marketing SMS message
- Contacting us at hello@carecallos.com
Note: Even if you opt out of marketing communications, we may still send you transactional or service-related messages.
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Personal Data
We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.
4.2 Service Providers & Sub-processors
We may share your information with trusted third-party service providers who help us operate our Services, including:
- Payment Processing: Stripe (for secure payment processing)
- Telephony Services: Twilio and LiveChat (for call handling and communications)
- Cloud Hosting: Our hosting provider (for data storage and infrastructure)
- CRM & Marketing: GoHighLevel (for customer relationship management)
- Analytics: Third-party analytics providers (to understand usage patterns)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process (subpoenas, court orders, warrants)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
- Enforcement of our Terms of Service
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection practices
- Secure data centers with physical access controls
No Guarantee: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access & Correction
You have the right to access and update your personal information. You can do this by logging into your account or contacting us at hello@carecallos.com.
6.2 Deletion
You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes). To request deletion, email us at hello@carecallos.com.
6.3 Opt-Out of Marketing
You can opt out of marketing communications at any time by:
- Clicking "Unsubscribe" in any email
- Replying "STOP" to SMS messages
- Contacting hello@carecallos.com
6.4 Data Portability
You may request a copy of your personal information in a structured, commonly used format. Contact us at hello@carecallos.com to make this request.
6.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: hello@carecallos.com
Subject Line: "Privacy Rights Request"
Include: Your name, email, and specific request
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services.
7.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the Services to function properly
- Analytics Cookies: Help us understand how users interact with our Services
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
7.3 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.
For more information on managing cookies, visit your browser's help section or contact us at hello@carecallos.com.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at hello@carecallos.com, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our website
- Obtain your consent if required by law
Your continued use of our Services after we post changes constitutes your acceptance of the updated Privacy Policy.